Integrating DMConnect Pro and ECM

Seamless capture, distribution and storage of mission-critical documents for a health insurance company.

Overview

CONSALUD is one of Chile's largest health insurance companies. They improved their business processes by using customized solutions from Kyocera. By integrating KYOCERA DMConnect Pro with an existing Enterprise Content Management (ECM) platform, they realized seamless capture, distribution, and storage of mission-critical documents, across 400 Kyocera devices.

A Case Study in Automation for a Healthcare Giant

The Challenges

HIGH CUSTOMER REQUEST VOLUME

Requests received were in the form of several documents, in different file formats, from many different customers.

DOCUMENT MANAGEMENT

Managing various documents associated with a customer request was imperative to improving customer satisfaction.

 

 

There was a need for a smarter, more efficient way of doing business. The biggest challenge faced was how to optimize.

The Solution

 

Kyocera was able to analyze CONSALUD's workflows and transform manual processes into digital workflows.

After extensive consultation with Kyocera's sales and solution engineers, the solution consisted of deploying over 400 multifunctional devices, in 75 branches, all equipped with KYOCERA DMConnect Pro.


The Benefits

CUSTOMER SATISFACTION

  • Reduced customer complains.
  • Improved process efficiency.

COST SAVINGS

  • Reduced number of pages printed.

PROCESS AUTOMATION

  • 12 processes automated using DMConnect Pro.

SYSTEM RELIABILITY

  • Robust Kyocera hardware supporting document scanning process.
  • Cloud-based fleet monitoring to detect necessary system maintenance.

FIND OUT HOW KYOCERA CAN HELP YOU.

Powerful MFPs, Printers and Software

KYOCERA Document Solutions America offers an award-winning range of device technology, from desktop printers and multifunctional printers to robust color and black & white multifunctional products and business applications, that turn otherwise complex document workflows into simple processes.

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