Integrating DMConnect Pro and ECM
Seamless capture, distribution and storage of mission-critical documents for a health insurance company.
CONSALUD is one of Chile's largest health insurance companies. They improved their business processes by using customized solutions from Kyocera. By integrating KYOCERA DMConnect Pro with an existing Enterprise Content Management (ECM) platform, they realized seamless capture, distribution, and storage of mission-critical documents, across 400 Kyocera devices.
A Case Study in Automation for a Healthcare Giant
HIGH CUSTOMER REQUEST VOLUME
Requests received were in the form of several documents, in different file formats, from many different customers.
Managing various documents associated with a customer request was imperative to improving customer satisfaction.
There was a need for a smarter, more efficient way of doing business. The biggest challenge faced was how to optimize.
Kyocera was able to analyze CONSALUD's workflows and transform manual processes into digital workflows.
After extensive consultation with Kyocera's sales and solution engineers, the solution consisted of deploying over 400 multifunctional devices, in 75 branches, all equipped with KYOCERA DMConnect Pro.
- Reduced customer complains.
- Improved process efficiency.
- Reduced number of pages printed.
- 12 processes automated using DMConnect Pro.
- Robust Kyocera hardware supporting document scanning process.
- Cloud-based fleet monitoring to detect necessary system maintenance.
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Powerful MFPs, Printers and Software
KYOCERA Document Solutions America offers an award-winning range of device technology, from desktop printers and multifunctional printers to robust color and black & white multifunctional products and business applications, that turn otherwise complex document workflows into simple processes.