FAQs

Frequently asked questions and solutions for common issues.


KYOCERA Document Solutions America offers an award-winning range of device technology and integrated business process improvement solutions that work together seamlessly. From desktop printers and multifunctional printers to robust color and black & white multifunctional products and business applications, our solutions turn otherwise complex data and document workflows into simple, efficient processes.

Kyocera offers a toll free technical support line which I'm sure you will find of great assistance.  

By calling 1-800-255-6482 you can speak directly with a technical representative.

Kyocera posts all currently available drivers/manuals/utilities on our website under the Download Center:

https://usa.kyoceradocumentsolutions.com/en/download-center.html?q=drivers

Kyocera also offers a toll free technical support line for their equipment.  By calling 1-800-255-6482 you can speak directly with a technical representative regarding your machine.

Kyocera posts all currently available drivers/manuals/utilities on our website under the Download Center:

https://usa.kyoceradocumentsolutions.com/en/download-center.html?q=manuals

Kyocera also offers a toll free technical support line for their equipment.  By calling 1-800-255-6482 you can speak directly with a technical representative regarding your machine.

We recently introduced our ECO footPRINT Toner Recycling Program, which will allow you to place your empty Kyocera toner containers in an ECO footPRINT Toner Recycling box, and then send that box to a recycling facility, at no cost to you.

To get started with this program, you would need to contact your authorized dealer, and request a recycling box from them. When you receive the box, it will come with a pre-paid return label already affixed to it, and all you'll have to do is fill it with empty Kyocera toner containers, and then hand it to your UPS delivery personnel, or drop it off at a UPS location for pickup.

For more information, please visit our website:

https://usa.kyoceradocumentsolutions.com/en/about-us/kyocera---the-environment/equipment---toner-recycling.html

In addition, you can also download the flyer at the top right of the page.
You can use your zip code to search for a Kyocera Dealer near you using the below link:

https://usa.kyoceradocumentsolutions.com/en/where-to-buy.html

If you are a dealer, a complete parts list can be found on KDACentral with this link:

https://us.kdacentral.com/en/pricing-financial/parts.html

If you are not a dealer or are a dealer in need of assistance, parts related inquiries/warranties should be directed  to the National Processing Center, using toll free 1-866-KYOCERA or via e-mail to:

customer.service@da.kyocera.com
You may obtain Warranty information by logging on to KDACentral, click the Support Links menu from the top of the page and it will take you to this page for Warranty Registration and other information:

https://us.kdacentral.com/en/support-links/warranty-registration.html

If you are not an authorized dealer or need assistance, you may contact Kyocera's Customer Service at 1-866-596-2372.

You can also reach out to an authorized Kyocera dealer near you by searching with your zip code:

https://usa.kyoceradocumentsolutions.com/en/where-to-buy.html

If you are an authorized dealer, you may use your dealer login to KDA Central to access the heading  "Pricing / Financial" for the information you need.


Please direct all Equipment/Parts/Supplies/RMA related inquiries to the National Processing Center directly using toll free 1-866-KYOCERA or via e-mail to:

customer.service@da.kyocera.com


If you are not an authorized Kyocera Dealer, Kyocera sells supplies (toner) through a channel of authorized dealerships across the USA.

Your local authorized Kyocera dealership maintains on file the applicable Material Safety Data Sheets.  However, these MSDS are indexed by model numbers.  Please provide your local authorized Kyocera dealer with the model number for the MSDS you require.

For your convenience, I've attached a link to our Dealer Locator where you can obtain a listing of dealer/s in your area:

https://usa.kyoceradocumentsolutions.com/en/where-to-buy.html

If you are an authorized Kyocera Dealer, SDS/MSDS sheets are fully available on the new dealer portal and can be found with the following quick link URL:

https://us.kdacentral.com/en/download-center.html?category=technical&asset-type=documentation&asset-subfilter=safety-compliance


Kyocera sells/leases equipment, parts/supplies (including Toner), as well as provides servicing  through local authorized Kyocera dealerships across the USA.  

For your convenience, I've attached a link to our Dealer Locator where you can obtain a listing of dealer/s in your area and who can answer any document solutions questions you have:

https://usa.kyoceradocumentsolutions.com/en/where-to-buy.html

Still Need Help?

For Technical Support  Call #1-800-255-6482


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